Through our customer portal, 金沙体育 Connect, you receive an unlimited number of users for your account, you can access FAQs, tutorials, troubleshooting guides and downloads. You can get in touch and interact with our Support Engineers and manage your account and licenses. This is a free service and valid for the lifetime of your eye tracker.
With this yearly plan on top of the Basic Support, you get fast-tracked service, access to phone support and remote assistance. Our Support Engineers can give you tips to improve usage as well as explain products concepts and features.
To open a support ticket, read our FAQs, contact your account manager or to follow up on the progress of repairs and support cases, please visit our customer portal.
A full description of the support services, including the terms and coverage of the product support contracts for both software and hardware from 金沙体育.
