Technical Support Services

Our service-minded support team is here to help you if you have any technical issues with your 金沙体育 eye tracker or any of our applications. 金沙体育 Connect allows you to speak directly to our support team, access FAQs, and download up-to-date software.


Free Core Support for life

Through our customer portal, 金沙体育 Connect, you receive an unlimited number of users for your account, you can access FAQs, tutorials, troubleshooting guides and downloads. You can get in touch and interact with our Support Engineers and manage your account and licenses. This is a free service and valid for the lifetime of your eye tracker.

金沙体育 Premium Support

With this yearly plan on top of the Basic Support, you get fast-tracked service, access to phone support and remote assistance. Our Support Engineers can give you tips to improve usage as well as explain products concepts and features.

金沙体育 Customer support portal

金沙体育 Connect

To open a support ticket, read our FAQs, contact your account manager or to follow up on the progress of repairs and support cases, please visit our customer portal.

Go to 金沙体育 Connect

Service description

A full description of the support services, including the terms and coverage of the product support contracts for both software and hardware from 金沙体育.

Download the service description